Level I Desk Assistant - Library STARS Desk (Work-Study)

Posting Details

This position is available for Guilford College student applicants only. If you are not a currently enrolled student at Guilford College, do not apply for this position.

Position Information

Title Level I Desk Assistant - Library STARS Desk (Work-Study)
Department Library
Work Location (Building) Hege Library
Who will student report to? Tierney Steelberg
Is this a work study or non-work study position? Work Study
Hours per week 8-10, depending on work study allotment
Position Summary

The Level I Desk Assistant provides first point of contact for all technical and research-related support issues at a college-wide level. The Level I Desk Assistant is responsible for providing exceptional customer service, and technical support on all core supported products (MS Office, Google Apps, Banner Web, Canvas, wireless connections). The Level I Desk Assistant will answer phone calls at the desk and assist patrons with a variety of technology and library related questions. Assistants will also help support events and classes in the various library spaces, and regularly audit library technology and spaces.

Duties and Responsibilities:
- Provide effective support from the start of interaction to completion by applying known solutions to problems, or escalating question to Level II Support.
- Log all interactions (calls and walk-ins) in the interaction tracking system.
- Route issues to appropriate support level or tier.
- Provide just in time assistance to customers in the any of the library computer labs, conference rooms, and/or classrooms.
- Maintain paper inventory, and fill all paper/toner in networked printers throughout the library.
- Set up library events for academic and/or staff events as designated.
- Conduct regular audits of library technology and spaces to ensure things are in proper working order.
- Assist students with basic research and technology tasks.

Qualifications/Special Skills Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Any related experience and/or training; or equivalent combination of education and experience.
Proficient in computer skills – Email, MSOffice, Google Apps
Desired – Mac and PC, Banner Web, basic networking knowledge

The ideal candidate will possess the following skills:
- Have a solid customer focused outlook, pleasant demeanor and have the ability to be flexible in unexpected situations.
- Be able to work independently and efficiently to meet deadlines.
- Be able to promptly respond to the customer either face to face or over the phone.
- Self-motivated, detail-oriented and organized.
- Experience with hardware and software issues.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

On-the-job training will be provided.

Physical Requirements

Perform light lifting up to 25lbs.

Posting Number STU00470
Open Date 12/13/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicants

Include a current resume and cover letter describing why you would like this position.

Additional Information

In its active commitment to building a diverse community, Guilford College rejects discrimination on the basis of race, creed, color, religion, age, gender, disability, sexual orientation or national or ethnic origin in admission, employment or access to programs and activities. The college also seeks to avoid discrimination in the administration of educational programs, admission policies, financial aid or any other college program or activity.

If accommodation or assistance is needed in completing this application, contact Human Resources at 336-316-2436. Guilford College is committed to providing a safe and secure environment for students, faculty, staff, visitors and others, and to protecting College assets.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. Have you ever worked on campus before?
    • Yes
    • No
  2. What is your class year?

    (Open Ended Question)

  3. What is your major and minor?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Interest
Optional Documents
  1. Letter of Recommendation 1